Jomes: Cancer Care Survey Shows High Patient Satisfaction

Ann Jones AMLabour AM for the Vale of Clwyd, Ann Jones, has welcomed the results of a survey showing 9 out of 10 cancer patients in Wales think the care they receive is either very good or excellent.

Mrs Jones said: “It is very reassuring to see so many people across Wales are satisfied with the care that they get from the NHS and its clinicians.

“The focus that the Welsh Labour Government has put on improving cancer care is paying off and the challenge now is to ensure that this high satisfaction rate is repeated across all NHS service areas”.

The first ever Welsh cancer patient experience survey was published this week and reported the views of more than 7,000 cancer patients in Wales.
The survey showed very positive experience of aspects of care:

  • Regarding dignity; 85 per cent said they were always treated with respect and dignity by staff, 87 per cent had confidence and trust in the doctors and nurses caring for them and 94 per cent said they had enough privacy when being treated.
  • In the coordination of care; 88 per cent of people were given the name of a Clinical Nurse Specialist who would be in charge of their care.
  • 92 per cent of patients said their clinical nurse specialist definitely listened carefully to them.
  • 92 per cent got understandable answers to important questions all or most of the time from their Clinical Nurse Specialist.
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