Following the news that regulated rail fairs will rise by 3.5% from January 2015, Welsh Liberal Democrat Shadow Transport Minister Eluned Parrott said:
“Train commuters feel they get a raw deal. Services are regularly overcrowded, often less clean than they could be, and carriages are often old and lack services such as WiFi and air conditioning which should be common place by now.
“If train companies are to increase their fares they need to demonstrate to passengers the improvements that they can expect. Train companies should plan their timetables better to ensure more capacity at peak times, ensure their trains are at the very least clean, and they should prioritise expanding extra services such as WiFi.
“For too long train passengers have felt let down. Now is the time for train companies to show how they can improve the whole passenger experience.”
