Conwy Council’s Revenues and Benefits Team has retained the Customer Service Excellence Standard, in recognition of the high quality of service it offers its customers.
This standard, which replaced the Charter Mark, is the government’s national standard for customer service excellence. It tests areas that are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude.
An independent assessor examined documentation, written evidence, visited areas of the Revenue and Benefits Assessment Service and spoke to staff and Councillors.
The Service exceeded its previous results and has successfully achieved the award for the second time.
Eryl Rowlands, Head of Revenue & Benefits Assessment Service said, “We are proud to have retained the Customer Service Excellence Standard. We have developed a system of self assessment and review, and we fully intend to continue improving year on year.”
