Rhondda Cynon Taf Council’s customers can be reassured they are receiving the best-possible service from Customer Care staff – who have proved to be top of the class!
Nineteen staff who work in the dedicated Contact Centre and our One4aLL centres have become the latest to secure Modern Apprenticeships in Business Administration or Customer Services, thanks to a partnership between Rhondda Cynon Taf Council and Ystrad Mynach College.
The initiative aims to enable staff to develop themselves which, in turn, benefits customers who receive services from qualified and professional operatives.
Now in its second year, the partnership has seen a large number of staff benefit from attaining qualifications.
The latest to receive their certificates in an event attended by Pam McKeown, an assessor and verifier at Ystrad Mynach College are:
- Natalie Jones – Foundation Modern Apprenticeship in Business Adminstration
- Helen Marshall – Foundation Modern Apprenticeship in Business Adminstration
- Abigail Warburton – Foundation Modern Apprenticeship in Customer Services
- Emma Portt – Foundation Modern Apprenticeship in Business Adminstration
- Rachel Moule – Foundation Modern Apprenticeship in Customer Services
- Rhiannon Carruthers – Foundation Modern Apprenticeship in Customer Services
- Natalie Paul – Foundation Modern Apprenticeship in Business Adminstration
- Lyndsay Trythall – Foundation Modern Apprenticeship in Customer Services
- Rhys Jones – Foundation Modern Apprenticeship in Customer Services
- Sian Griffiths – Foundation Modern Apprenticeship in Business Administration
- Sue Tromans – Advanced Modern Apprenticeship in Customer Services
- Rachael Majer – Foundation Modern Apprenticeship in Customer Services
- Rachel Williams – Foundation Modern Apprenticeship in Customer Services
- Teresa Grundy – Foundation Modern Apprenticeship in Customer Services
- Natalie Howells – Foundation Modern Apprenticeship in Customer Services
- Rachel Cleary – Foundation Modern Apprenticeship in Customer Services
- Sarah Williams – Foundation Modern Apprenticeship in Customer Services
- David Heaven – Foundation Modern Apprenticeship in Customer Services
- Helen Dixon – Foundation Modern Apprenticeship in Customer Services
Cllr Andrew Morgan, Cabinet Member with responsibility for Customer Care, said: “Congratulations not only to the staff who have secured their qualifications so far, but to others who are pursuing this standard of quality in support of our customers.
“We are committed to providing excellence for our customers, no matter how they choose to contact us – via the telephone at the Contact Centre, face-to-face at the One4Alls or via the Internet at www.rctcbc.gov.uk
“Those who make contact with us, in whatever way they choose, can be reassured that they are dealing with qualified, professional staff who are there to help them.”
For more information on Modern Apprenticeships and how they could benefit you please contact Pam McKeown at: The Ystrad Mynach College, Twyn Road, Ystrad Mynach, Hengoed. CF82 7XR. Tel: 01443 810061
