The deadline for completing Anglesey’s Tenants and Residents’ satisfaction survey is fast approaching, with tenants required to send their completed forms by 16th April to be eligible for the prize draw.
The STAR (Survey of Tenants and Residents) Customer Satisfaction Survey is a questionnaire designed around customer care and covers all of the Isle of Anglesey County Council’s services within housing. It has been sent to around 3,800 of the Council’s tenants.
The survey covers all aspects of the customer service provided by Housing Services, from whether tenants are treated fairly and complaints dealt with courteously to whether tenants are proud of their homes and neighbourhood. It also covers areas such as adaptations or aids required for the home and assistance in living independently, together with support if facing financial difficulties.
Head of Housing Services Shan Lloyd Williams explains, “This is the largest survey we’ve done to date and is really important for a number of reasons. It will allow us gain an accurate picture of how we are performing when compared with other landlords, and will help us to identify how and where our service needs to improve in the future.”
Completed surveys should be returned in the prepaid envelope no later than 16 April 2012. All returned questionnaires will be entered into a prize draw for the chance to win 1st prize £50, 2nd prize £25 and 3rd prize £25. The draw will take place on 30 April 2012 and winners will be notified by post and published in the next Ynys Môn Tenants Voice Newsletter.
If you are an Isle of Anglesey County Council tenant and haven’t received a survey to fill in, please contact Jodie Davies, Tenant Participation Liaison Officer on 01248 752 171 or [email protected].
