Denbighshire’s Cabinet Lead Member for Public Realm, Councillor David Smith has apologised to people experiencing difficulties with the roll out of the new x2 recycling and refuse collection service following a number of problems in the south of the county.
Over the past week, Denbighshire has been changing the service to 16,000 households, including the delivery of 50,000 additional bins, but problems with the deliveries have meant that some households have not received their new bins and information on their new collection times.
Councillor Smith said: “I would like to apologise to anyone who has experienced difficulties with the new service and would like to reassure people we are doing everything we can to rectify the situation. We expected some teething problems, but the issues have been worse than expected. We normally pride ourselves on our recycling service, but with this latest roll-out we fully recognise there have been problems and for that we are truly sorry.
“We have had crews out over the weekend in order to clear any backlog of bins that have been missed and also to ensure that people receive their new bins. We are putting every available resource into making sure that this situation is remedied as soon as possible and we would like to thank people in advance for their patience.”
For the vast majority of residents in the affected area, this week (w/c 26 November) is a recycling week, so the Council would ask people to place their recycling out, on the new collection day, rather than their old one. Residents can put their old-style recycling sacks out if they don’t yet have their new containers, and the Council will collect them.
For the vast majority of residents in the affected area, next week (w/c 3 December) is for residual waste (waste that can’t be recycled – black bins or pink sacks) so please put your residual waste out on the new collection day.
The Council is aware that some people who are now on wheelie bins, wish to be on sacks and vice versa. We would ask anyone in this situation to contact us and we will try to accommodate people’s wishes where we can, but we want to concentrate on the delivery of the new equipment at the moment..
If you have not received your recepticles and/or calendar, and have not already done so, please contact Customer Services on 01824 706100 (Welsh line) or 706101 (English Line).
