Denbighshire is reminding residents and visitors that they can text the council with a customer enquiry.
Using their mobile phone customers can text 07800 140088 with their Council related enquiry or request for service. They will receive a bilingual automated text from the Council to confirm receipt of the text followed by a full response within 10 days wherever possible.
As a minimum customers should leave their name and address with a brief explanation of their enquiry in order for their text to be logged – no photographs or videos can be forwarded to the Council as part of a text message at this time.
This is the first time ever for the Council to introduce a texting service that allows people to contact the Council 24 hours a day, seven days a week.
Councillor Rhiannon Hughes, Cabinet Lead Member for Communities, said: “Contacting the Council has never been easier and we need to move with the times, so that people can contact us in a convenient way that meets their needs.
“This is a really quick and convenient way of contacting the Council and we will continue to focus on improving the customer experience’.
‘We would urge people to save the text number onto their mobile phones – the service can be used to report faults or enquiries whilst people are out and about their business.”
