Denbighshire County Council and Betsi Cadwaladr University Health Board are joining forces to provide co-ordinated access to community health and social care services for the residents of Denbighshire.
The Single Point of Access – ‘Working Together With You’ will ensure efficient access to information, advice and assistance to promote health, well-being and independence.
The new service will focus on identifying the needs of the caller from the initial enquiry , making sure they are signposted to other services in the local community or directed to the correct service. It will also enable people to access the wide variety of support available in their own communities.
Councillor Bobby Feeley, Denbighshire’s Cabinet Lead Member for Social Care, Adults and Children’s Services, said: “We are delighted to get this project off the ground. In the past, users of our services would speak to a number of organisations and this caused confusion at times.
“We want people to receive a seamless service and this new way of working means that health and social care teams will work together to make sure that people get the right information from the right service and at the right time.”
Margaret Hanson, Vice Chair of the Betsi Cadwaladr University Health Board, said: “ This will certainly develop even closer working across health and social care in Denbighshire, improving services for our patients, their families and carers.”
“We are very much looking forward to this being replicated across all the counties in North Wales, providing a more joined up approach to services for the whole population we serve.”
