A Wrexham restaurant has won an award for its tip top customer service.
Frankie and Benny’s at the Eagles Meadow shopping centre in Wrexham has been awarded a certificate of excellence by the online review organisation, TripAdvisor.
The eatery was rewarded because it received a host of positive reviews submitted by customers.
It’s the only Frankie and Benny’s in the area to be honoured in this way – and possibly the only branch in the UK.
According to manager Peter Cross, it shows how consistent staff are in their approach to customer service.
He said: “I was absolutely delighted to receive the letter from TripAdvisor telling us we had been awarded a certificate of excellence.
“If our customers have taken time out to positively review the service, food and overall experience they have enjoyed here at Eagles Meadow then we must be doing something right.”
The Frankie and Benny’s chain was established in 1953 and opened its first UK branch in Leicester in 1995.
They serve New York Italian dishes including pizza, all with a backdrop of classic 1950s American swing music and period memorabilia.
Deputy manager Lorna Cooper felt the recognition from TripAdvisor was a fantastic vote of confidence that meant a great deal to all the staff.
She said: “It shows our focus is on customer satisfaction. TripAdvisor is a really popular review site and I use it to check out holiday destinations or restaurants before I book. It’s got a superb reputation and is customer-led.
“We have 28 full and part-time staff and the majority have been here a long time, we don’t have a high staff turnover which helps us be consistent and focussed on our customers.
“It isn’t just about the meal it’s about the whole experience from when a customer walks through the door on their way in, to on their way out after they have eaten. We view it that it’s the same as having someone as a guest in your own home.”
Supervisor Tom O’Brien, who has worked at Frankie & Benny’s at Eagles Meadow for more than five years, says being awarded the certificate left him and the rest of the restaurant team proud.
He said: “People leave us messages, saying how much they have enjoyed the experience, written on paper napkins so it didn’t come as too much of a surprise that they would send in positive reviews to TripAdvisor.
“I thoroughly enjoy working here and don’t want to work anywhere else. It’s always busy and lively and we have a lot of regular customers.
“We also have a really good team that works hard putting customers first and we are all thrilled and absolutely made up to have received this TripAdvisor accolade.”
Eagles Meadow manager Kevin Critchley said: “I would like to congratulate Peter and the team on receiving this richly deserved accolade.
“Excellent customer service provides the key to success so it is no surprise that Frankie and Benny’s is such a popular restaurant here at Eagles Meadow.”
